About Us
We had a lot of friends who'd needed pest inspections on their houses, and come out of it with numerous ‘tales of woe' about dealing with services providers. Likewise, we have a number of tradesmen mates who always have at least one troublesome client they're currently dealing with.
You only have to ask at your next BBQ, whether anyone has had a bitter experience when trying to deal with a service provider, and you will be inundated with stories like;
"It took 9 phone calls before I could get someone to come out and quote"
"The pest controller never told me I had to remove our dog while he sprayed outside - I had nowhere to put him"
"I opened the phone book to find a pest controller - there's 1000's of them, I've got no idea who's good, bad, reliable, or shonky."
Our Principals
As we look to actively grow our business it's important that we have a set of values to guide us on the journey;
- We will be experts in managing expectations.
- To provide a level of service that shocks people (in a positive way). See our Shock Service Commitment
- That we use technology and processes to build out, and grow the business effectively
- Aggressively promote open communication between us and our consumers, service providers and stakeholders
- To continue to innovate in the optimisation of yield for all of our consumers, service providers and stakeholders
- Never to abuse information we collect from our website, or in our roles as employees
- Look to first solve the most critical problems, simply
- Never run from mistakes - admit, learn and move on!
We have a network of pre-qualified Pest Controllers all across the country.
